Policies and Procedures

Policies and Procedures


Attendees must pay a fee to attend some of the varied programs, events, or classes sponsored by ERTC. In these cases, the registration process is not complete until payment is received.  If applicable, continuing education records (electronic files to NMREC and/or certificates to attendees) will be distributed only after payments have been processed.


Refunds will be offered in the following situations:

• If ERTC cancels a class.
• If the registrant cancels and notifies ERTC in writing (email acceptable), at least 2 business days in advance of the start date of the class.

Modifications to the full refund policy can be made to accommodate unique circumstances of an event or class (i.e. speaker imposes a significant cancellation penalty, etc.)  Modifications to the normal policy will be communicated to potential registrants.

Class Cancellation

ERTC makes every effort to hold events and classes that are scheduled and promoted. However, ERTC does reserve the right to cancel any class or program if circumstances necessitate this action.

Requesting CE Certificate Reprints

ERTC transmits electronic files with continuing education records to the NMREC after each CE class. ERTC also provides class participants, who have met all requirements of registration, payment, attendance, and the specific program, etc. with CE certificates. It is the responsibility of the class participants to retain their CE certificates in a safe location.

Upon special request from the person who received the original CE certificate, ERTC will reprint certificates. The fee for reprinting each certificate is $5.00. Reprinted certificates will be available for pick-up at the ERTC, forty eight (48) business hours after the request has been received and acknowledged.